The customer is aware that the payment has to be made before the order is executed (Paypal). The customer will get a sketch which will be adjusted until the customer agreed on the final sketch. After the agreement there is no option for refund! If the customer decides to cancel the commission it's only possible before the final sketch! The customer will then get the full refund via PayPal. The artist can decline a commission if they don't feel comfortable with the idea. The customer will get a full refund. The contractor is obliged to show the client regular work in progress. Once the sketch is accepted by the client, no further changes can be made, the customer will be informed about that. The client is aware of the fact that watermarks cannot be removed in any way. If the customer uses the artwork as a profile picture or banner and the watermark is not visible, the artist reserves the right to be credited in the profile description. The client is also obliged to mention the artist "Felandaria", if the work is published on social media. The artist reserves the right to use the works for his portfolio. Both the artist and the buyer agree not to resell the works to others. Important: The duration of commissions vary between 1-2 weeks max. 2 months depending on the product the client chose and the private circumstances of the artist First come - first serve