- Once we received the notification and the required references, we'll contact you and start working on the commission within 2 working days. - Estimation of completion <7 days. Weekend not included. - A completed works will be delivered via online storage (Drive or Mega). Link will be send via preferred communication channel and accessible up to 7 days. - 1 or 2 simple revisions = OK. We'll send a sketch first for approval. - Feel free to use our works as you like. All our works is licensed under CC BY 4.0. To view a copy of this license, visit https://creativecommons.org/licenses/by/4.0 - We can only refund if we have not started any work so please don't ask for a refund half way through a commission. That isn't fair on the artist. Thanks for your understanding. - If we can't do the commissions for any reason (content, time, other commitments) we will let you know via preferred communication channel as soon as possible and we will refund you within 5 days via PayPal.