You should expect a response within a couple of days. If I haven't responded within 5 days, you are eligible for a refund. For video chats, in the unlikely circumstance I miss the call, I will gladly refund you or reschedule depending on your preference. If you miss the call without notice, I will refund 50% of the cost. Full refunds may be given in exceptional circumstances. You may reschedule and/or cancel a video call up to 24 hours before the agreed upon date and time. If you cancel or reshedule after this point, a 50% refund will be given. Full refunds may be given in exceptional circumstances. No refunds after advice has been given/the video call has finished except in exceptional circumstances.