You need to be at a legal age to request a commission. You need to pay before delivery. No returns or exchange since the commissions are digital and virtual over the internet. The product will be delivered to your e-mail, so, please make sure you enter the correct e-mail address. You will get a confirmations mail when I've seen your order. This is done manually. You will receive another e-mail from me with the final product. I send the confirmation mail and product(s) from the e-mail: hello@triciajoyz.com so make sure to look for that address in your inbox! If you can't see the e-mail, please check your spam folder or send an e-mail to hello@triciajoyz.com Allow it to take up to one week to complete your commission request. /Tricia Joy