Your poem will usually be in your inbox within a week (do check the inbox associated with your Ko-Fi account!) If unusual circumstances prevail, I'll be in touch with an updated ETA. Poems are for personal use only (if you want to use it more widely, please ask first. Commercial usage may require a licensing agreement & fee). Refunds are not usually given as each poem is crafted especially for you. However, if there is a problem with your order, please get in touch, so we can sort it out.