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About
I own a Customer Experience consulting business called DAP Consultancy. We offer a range of CX services and solutions, including a FREE knowledge base of latest tools, insights, whitepapers, articles, models and industry thoughts. If you have enjoyed and found our articles and knowledge base useful, we would really appreciate a small tip or please buy us a coffee in return. We rely on these tips to keep the knowledge base free and to keep us going. Thank you so much, it is very much appreciated.
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