These special stones are created with your loved one in mind, so your initial inquiry will be responded to with an in-depth consultation regarding your wishes for the piece. I’m interested in knowing a little bit about your loved one; their name, favorite colors, and some treasured memories about them. For pets, photos are very helpful. I will then do a meditation in which I will connect with your loved one, and ask for inspiration in the crafting of your special stone. I will use any guidance I get in making your piece and will also create a time-lapse video of the process, like this one: https://youtu.be/84d6DVfnjns , which I will then personalize for you. I will include a link to your private video when I send your piece. If you’d like to include ashes in the crafting of the stone, an appropriate container will be sent to you so that the ashes can be mailed to me. Returns and refunds are offered on pieces that do not include ashes and can be arranged by emailing me.