Author, consumer rights pundit, speaker, author, journalist and blogger I run The Complaining Cow website and am the best-selling author of "How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!" and "101 Habits of an Effective Complainer" As the This Is Money consumer champion I empower people to gain redress through my column Consumer Fightback.
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I provide a lot of help and advice to people for free and sometimes some kind people appreciate it enough to buy me a coffee. (I actually don't like coffee so I'll have a prosecco if that's ok?) Thanks!
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