01 - General terms - Prices are subject to change based on demand. - Please write in a clear and polite manner when messaging. - I have the right to reject any order for any reason. 02 - Payment - Currency accepted is either EUR or USD and can be paid through PayPal or any Belgian payment service such as Payconiq or bank transfer. - Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval. - Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment. 03 - Process & Delivery - The time it takes to finish your commission varies from 1 week - 1 month depending on factors such as the complexity of the commissioned piece, other work, and job hours. - Once the piece is finished, you will receive the full-resolution image. Note that there is no physical product. 04 - Revisions - You get 3 rounds of changes on the commissioned piece included in the price. - A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made. - If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage. - If your reference is unclear to start with, changes will come at an extra charge. 05 - Copyright & Usage I Lisa Vanwelden (the artist): - I reserve the right to cancel and refund the order at any time for any reason. - I retain all copyrights over the commissioned artwork. - Furthermore, I will NOT claim the intellectual property (IP) of the commissioned artwork. - Likewise, I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms. - I reserve the right to post the commissioned artwork online, in my portfolio, as well as in publications such as art books. You (the customer/commissioner): - You may upload the commissioned artwork on any website and social channels. (by proper credits) - You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, making prints, etc.) - Furthermore, you MAY be allowed to sell the artwork if it is a part of an adoptable. Please discuss this with me prior to paying for the artwork. - You may NOT alter the commissioned artwork without my (the artist's) consent. - You retain the rights to the intellectual property (IP). - You may NOT use the commissioned artwork for commercial purposes. The following is considered copyright infringement: - Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms. - Claiming the artwork as your own - Altering the artwork without my consent - In some cases, the commercial rights to the image may be purchased. 06 - cancellation & refund policy - If the client cancels the commission during progress, the amount refunded will be on a case-by-case basis and up to the artist’s discretion. I do have a rough basis for refunds: Sketch: 90% Line: 50% Line and Flat Color: 0% (Unless shading was included in the commission, then 15%) - No refunds will be given for completed or nearly completed commissions. - If for any reason I am unable to start your commission, you will receive a full refund. - If you cancel your order before I started it, you can get a full refund. - If you are getting a refund, do not request a PayPal chargeback. I will transfer the money back to you myself. If you request a PayPal chargeback at any point when you were not allowed to ask for a refund, you will lose all before-mentioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply PayPal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.