This is a simple process where I reach out to a network of helpful spirits to retrieve packages. Please upload ONE tracking number per request for the best results. Single, standard end-to-end item tracking numbers get a guarantee - the package will move within 30 days, or your money back! (If the package moves but then stops moving for over 30 days, you may request a refund.) This is the ONLY money-back guaranteed service I offer (I'm confident, and the efficacy of the service is easy to verify.) Items that do not have end-to-end tracking are not eligible for the money back guarantee. Items with multiple tracking numbers will be processed as one request to the spirits, and are not eligible for the money back guarantee (although I would redo - if you have five packages and pay once, you can pay four times and have all five processed again separately, with the money-back guarantee on all five). The concept here is rapid, safe, secure, and intact delivery to the recipient. Just PM me the tracking number or email it to nathan@nathanscomputerservice.com once you have bought the service.