Handmade Plush based on Buizel pokemon. He measures about 1M sitting and total length about 1.5 M from head to tail. Made of Minky fabric with embroidered details. These are custom handmade to order items and thus not eligible for refund. Shipping does include tracking and insurance incase of damages or loss. If plush is damaged please inform me as I will be glad to make repairs if possible or help you with collecting the insurance from the postal service. Be aware that it is a crime to falsely report damage or loss of an item to the postal service. If you have any questions or concerns please message me and I'll be glad to assist you. Pattern by: www.etsy.com/de-en/shop/Nathahniel